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Why register?

  • Find costs of tests and doctor visits
  • Look up a claim status
  • Find a doctor
  • Check account balances
Take a quick tour

Member Guidelines

Know your health insurance rights

Learn about your rights as an Aetna HMO, PPO or Medicare member.

Your Aetna Member Rights
Learn about your rights to information, care, decision-making, giving input, and more.
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Disclosure Information
Find the disclosure information for your health plan.
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How Aetna pays out-of-network benefits
Learn more about your costs if the doctor or provider you choose is not in Aetna’s network.
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Health Insurance Appeals and Claims Process
Find the information you need to make appeals and dispute claims for PPO and for HMO.

Complaints, Grievances & Appeals
You can get additional help if you don’t agree with a decision made by your health plan.
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State-Specific Information
Here you will find state specific information about your insurance plan.
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Changing Health Plan Coverage
You have the right to cancel your plan. Learn about the steps you would need to take.
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Health Care Quality
You have the right to quality health care. Find out more about your rights.
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Health Care Reform
Health Care Reform
How does health care reform affect you & your family? We've mapped out what you need to know.
Healthy Living
Healthy Living